FAQ

If you’re not sure what type of therapist or service you need, that’s okay. You don’t have to have everything figured out before reaching out. Our team can help connect you with a therapist who is a good fit.

If you’re unsure who would be the best fit, our team can help guide you.

During the initial process, we’ll learn more about what you’re experiencing and what you’re hoping to accomplish. From there, we can help determine which type of therapist or service may be most appropriate.

You don’t need to prepare a perfect explanation of everything you’re experiencing. Your therapist will guide the conversation.

Contact our practice and we’ll help identify the earliest appropriate appointment available.

Depending on your needs, treatment may address concerns such as anxiety, depression, stress, relationship difficulties, life transitions, trauma, behavioral concerns, grief and other mental health challenges.

If you’re unsure whether we can help with your particular concern, contact us. We can discuss your needs and determine whether our practice is an appropriate fit.

Contact us to determine which therapist and service would be the best fit for your situation.

Because we have a broader team than a typical solo practice, we can often help connect you with a therapist whose experience more closely matches your specific needs.

Your therapist will work with you to determine an appropriate frequency based on your concerns, goals, treatment needs, and progress. Your treatment plan can also change as your needs change.

Some people seek therapy for a specific situation or period of their lives, while others benefit from longer-term support. Your therapist will work with you to determine what makes sense for your goals rather than assuming everyone needs the same amount of treatment.

If you don’t feel that your therapist is the right fit, we encourage you to communicate with us. Because we are a group practice with therapists who have different specialties and approaches, we may be able to help you find another therapist within our practice who better matches your needs. You should never feel that you have to stay with a therapist simply because you started with them.

Psychologists, social workers and licensed clinical professional counselors do not prescribe medication, but do work closely with psychiatrists and physicians who do prescribe. If it appears that medication might be appropriate, your therapist will discuss this with you and recommend that you speak with a physician to schedule an evaluation.

Our team can help you determine which options are available to you.

Your therapist can also discuss practical considerations for creating a private space for your appointment.

Ask our team about the options available to you.

Because insurance participation can vary by therapist, service, location, and plan, we recommend contacting our office to confirm whether your specific insurance plan can be used for your requested service.

However, insurance verification is not a guarantee of payment. Your insurance company ultimately determines eligibility, benefits, coverage, and your responsibility under your specific plan.

Depending on your plan, you may have a copayment, coinsurance, deductible, or other patient responsibility.

We encourage you to contact your insurance company directly regarding your specific benefits and also speak with our billing team about questions related to your account.

Our team can help you understand what information is needed to get started.

We recommend confirming your benefits with your insurance company and speaking with our team about your specific situation.

Depending on your circumstances, we may be able to discuss available options, including whether out-of-network benefits or private-pay services may be available.

When matching you with a therapist, we consider your needs and goals as well as the therapist’s experience and availability.

You don’t have to search through dozens of therapist profiles and try to determine on your own who might be the right fit.

As a group practice, we may be able to help you transition to another therapist within our practice who is appropriate for your needs.

One benefit of a group practice is that you have access to therapists with different areas of expertise. Your needs may change over time, and your care can change with them.

Coordination can help ensure that the people involved in your care have the information necessary to support you.

Your therapist can explain confidentiality and its limits during the treatment process.

If you have questions about your privacy or medical records, our team can provide additional information.

Generally, your therapist cannot share your protected health information with family members or other people without appropriate authorization, subject to applicable laws and limited exceptions.

If you would like your therapist to communicate with a family member or another person involved in your care, you can discuss this with your clinician.

Your treatment is based on the relationship between you and your clinician, including your clinician’s professional judgment, experience, and understanding of your individual needs.

If technology is ever introduced into your care in a way that affects your treatment or the handling of your information, we will provide appropriate information about its use and privacy implications.

Your care is personal. Your therapist is a person – not an algorithm.

Rather than relying on one therapist, patients may have access to professionals with different specialties, approaches, and areas of experience.

If your needs change, your therapist becomes unavailable, or you need a different specialty, a group practice may be able to offer additional options without requiring you to start your search from the beginning.

Our practice combines the convenience of telehealth with access to a broader clinical team and the option for in-person care.

Our goal is to provide individualized mental healthcare based on your needs – not simply match you with the first available provider.

You don’t need to know your diagnosis, treatment plan, or even which type of therapist you need before reaching out.

That’s part of what our team is here to help with.

Please review our current cancellation policy or contact our office if you need to change an appointment.

If that therapist isn’t available or isn’t the best clinical fit, our team can help identify another therapist who may be appropriate.

If you are experiencing an immediate emergency or believe you may be in danger, call 911 or go to the nearest emergency department.

If you are experiencing a mental health crisis and need immediate support, contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

If your therapist determines that you may benefit from a higher level of care, they can discuss appropriate next steps and help with referrals or coordination when appropriate.

Sometimes the best care is care that happens somewhere else. If our practice isn’t the appropriate fit for your needs, we will do our best to help you identify an appropriate next step or resource.